SHIPPING: We ship anywhere in the United States and overseas. We now have reduced rates for shipping overseas. Oversized or extremely fragile items are shipped via common carrier and are subject to higher shipping costs. 

To help prevent shipping damage, many items are re-packaged with foam packing and sturdier boxes, a small fee is sometimes charged for this service. In the unlikely event of shipping damage, please contact us immediately. We will generally ship a replacement item to you and issue a call tag to retrieve the damaged product.  IMPORTANT: Please open and inspect all items upon delivery as some carrier services offer a short time frame in which to make claims (on average 10 days).

 

 

RETURN POLICY:  If you are not thrilled with the quality of any product we offer, I want you to return it for a full refund. We want you to have no concerns about your purchase through LHP. We stand behind both our products and our service.

 

A significant amount of our products are shipped factory direct to you. If an item is returned for reasons other than damage, quality or warranty, you may be charged a restocking fee in addition to other applicable shipping costs. There is a minimum 25% restocking fee on some products, depending on the policy of the manufacturer. In some cases, however, we are able to have the restocking fee waived. Before returning any item, you must contact our office to get a return authorization number and mailing instructions. Product (and all associated accessories) must be returned in their original packing and in RESALABLE condition. No refunds or exchanges may be made after 14 days of the delivery date. Claims regarding shortages or shipment errors must be made within 10 days of receipt. Credits will be issued upon receipt of returned goods in resalable condition.

 

Please note: Special order, installed,  or any customized products cannot be returned, therefore please be certain of your choices. For example; cabinetry and custom sinks, hand painted items, gemstone sinks, etc.. Our staff is here to help you with your purchases and ensure that you feel truly comfortable with your purchase.

 

Please note:
Please review your order carefully.  Damaged and defective products will be replaced immediately if in stock.  Special orders are non-cancelable and not-returnable.  Return of stock items for reasons other than damage, quality or defect, may be subject to a minimum 25% restocking fee.  The customer is responsible for all shipping charges.  Luxury Home Products does not warranty other manufacturers products.  Warranties are limited to that given by each individual manufacturer.  Luxury Home Products is not responsible for shipping delays or installation cost.  Please open packages immediately and check for damages.  Shippers generally refuse claims longer than 10 days from delivery date. We will work on your behalf if there is a warranty issue. You will not be left to fend for yourself dealing with the manufacturer. Please call us, let us know of the problem and we will handle it for you.

 

Thank you for visiting and we look forward to serving you!