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Hello, this is Dino Rachiele, owner of Luxury
Home Products. I am acutely aware that the lack of an ability to
purchase products on our web site causes some initial inconvenience.
I am, however, convinced that you will likely benefit in the long
run. I have agonized over this very issue for years because it is
difficult to illustrate the value to you, until you have utilized
our services. Most everything we offer is more complicated than what
might appear to be the case. Our product specialists ask how a
product will be used, who will be using it, what other products
might be used in conjunction with the product. If you only knew the
potential disasters we have averted by asking educated questions.
Our vendors tell us we have a much lower return rate than the norm.
This is purely because we ask questions and inform our clientele of
potential issues. Quite often our callers will change their mind
about a product when they become more educated about the product or
alternative options. It is impossible to do this online.
A few products may be purchased directly online, however most orders
and inquiries require one-on-one communication with our customer
care / product specialists. This allows our specialists to
fully understand your individual circumstances and ensure that
your chosen product is appropriate and available. With over 30
years of combined experience, they can address most of your design and technical concerns.
Some common errors that may occur without
our assistance:
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Ordering a color that does not match - believe it or not, our
product specialists have the ability to describe a color so well
that they have saved hundreds of customers from having to
return product due to color issues.
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Ordering a self-rimming sink, without hole drilling specifications.
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Ordering a heavy faucet for a 20-gauge
sink - the sink will not support the faucet weight.
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Ordering an under mount sink unbefitting the
cabinet opening - a common error.
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Some under mount sinks will not fit, front-to-back, in a standard
installation if granite is used for the counter surface.
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Wrong down rod size for ceiling fan.
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Not ordering all the parts required for a product to work properly.
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Ordering the wrong product for a specific need
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Often, items are ordered under the
assumption that they are all-inclusive. For example, some sinks come with a drain and a strainer, others do not.
So call us and benefit from the expertise and
congeniality of our staff!
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