Testimonials

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Letters from our Customers

We have received many encouraging letters and email testimonials from our customers regarding the positive service they have experienced with us. Please view selected commentaries below. Complete names have been omitted to protect their privacy; however, many of these customers have graciously offered to accept phone calls or emails form prospective customers wanting first hand references. If you would like to speak to some of them, just call us!

We take customer service very seriously here at Luxury Home Products. We are not perfect, but our goal is nothing short of providing you with first-class customer service. The character of a company is measured by how they deal with a problem. We have a company-wide ideology that puts emphasis on an empathetic solution* before the cost of the solution. I can assure you that you will not find a more dedicated helpful staff with only one goal in mind - providing you with the perfect solution for your needs. Every one of our employees will go the extra mile for you, just try us out... you will see.

Dino Rachiele, President
*What is an empathetic solution? Simply stated, it is a solution that takes into consideration our customer first. We try to look at things as if a problem were to happen to each of us. How would we want to be treated? What kind of solution would make things right in our eyes?

This brings to mind a non-empathetic solution that occurred recently when I took my parents to Dinner at an expensive well know national Steakhouse for my fathers 86th birthday. Three of the four of us ordered filet mignon. All were grossly overcooked. Our server managed to ignore us for quite some time even though the restaurant was not busy. Finally, the manager stopped by to ask how we were enjoying our meals. We indicated that all three of the steaks were overcooked. I also mentioned that we were celebrating my fathers 86th birthday. One fillet was only about 3/4" thick and just about charred. Can you guess what he offered? His exact words were: "Would it make you happy if I took 50% off the costs of the steaks?" Clearly, there was no empathy! What did he expect us to say? My response was "Do what you feel is appropriate." In the end, they did change their minds and credited the steaks. In my opinion, if they had empathy, they would have realized that they had ruined the meal on a very special occasion and placed undue stress on me by "asking" if it would be ok to credit 1/2 half the cost of the steaks.

In stark contrast, last year we had the same birthday dinner at Seasons' 52 in Altamonte Springs, FL. We had made arrangements to pay in advance, bringing in a credit card and signing paper work that they required. The meal was wonderful, but at the end, the waiter presented a bill. We had explained that we had made prior arrangements. The manager came to our table and apologized and indicated that they must have lost the paperwork. He they said he would pay for the entire meal. We insisted that was not necessary and pleaded for him to give us our bill. He refused and said "Happy Birthday" to my dad. They paid for a $300 meal over something that merely would have required an apology or maybe a free desert. Their over generosity has brought us back over and over again.

In my humble opinion, there is a real lack of empathetic customer service these days. When we find it, it is so refreshing!

Article written about Luxury Home Products (Newswire October 2003):

A Step Beyond Traditional Customer Service

Many successful companies have first-rate customer service – making sure that the customer is satisfied, but the next frontier in customer service is being able to provide more, creatively. Luxury Home Products.com is doing just that! Luxury Home Products.com has recently launched an innovative customer service practice, which is destined to set a new standard of excellence. ...

And talk about handling the unexpected, here is one example of how Luxury Home Products.com solved a customers problem for a product that was not even purchased from them. An email was received from a customer indicating she had purchased a faucet from another on-line company. Interestingly, she sent the email to Luxury Home products because she thought she was emailing the manufacturer. In the email, she indicated she had contacted the company where she purchased the faucet because a part had broken. She said they initially told her they would take care of it, but then did not. She also indicated they were now not returning her phone calls. She did not indicate the brand of the faucet in her email. One salesperson from Luxury Home Product.com, took the time to write to her and told her she would do what she could to help - knowing she had not purchased from Luxury Home Products, and having no idea what brand of faucet she had. As it turned out, Luxury Home Products.com did carry the brand of faucet. The salesperson arranged for the part to go out immediately, and with no charge for the part or the shipping. After the customer received the replacement, she finally realized what had really happened and that she hadnt been dealing with the manufacturer, she was especially appreciative.

Dino Rachiele, president of Luxury Home Products.com says, I have a policy of customer satisfaction that is governed by how I would like to be treated if I were making a purchase. It is our policy to do "the right thing" without consideration of cost. Character, Integrity and Honesty have no price tag. The customers purchases, questions, or problems are of equal importance. Our priorities are based on customer service, not sales. Sales are a byproduct of good customer service. When you call for a question or to place an order, we realize the customer is putting their trust in us. We do not take that lightly. We humbly appreciate the faith placed in us and do our best to meet and exceed our customers expectations."

Becky, Here is the new sink and kitchen, I love it so much more! You need to push that corner drain kiddo... it is WAY better!

6-2-08 Becky--We got the sink late last week and it is absolutely beautiful! OUR HOUSE IN THE MOUNTAINS IS UNDER CONSTRUCTION SO WE WILL NOT BE ABLE TO SEE IT INSTALLED FOR ANOTHER COUPLE OF MONTHS. THE SINK GOES BEAUTIFULLY WITH THE KNOTTY ALDER WOODWORK WE HAVE SELECTED AND THE COPPER HOOD. WE ARE EXCITED TO SEE IT ALL COME TOGETHER. THANKS FOR YOUR HELP AND LOOK OUT FOR THE 'GATORS. JOHN AND ALBERTA

May 22, 2008
Dear Ms. Elliott,

I am writing just to say thank you. I received my flange and drain today. The parts are exactly as described, good quality and fit perfectly. Your service has been amazingly efficient, competent and pleasant. All I can say is that I wish you were doing my whole remodel job :-) and that I will make sure to always check your company first when shopping for any other things I might need.
Best wishes,

Kasia

April 2008 P.J. - THANKS FOR YOUR HELP WHEN I WAS DESPERATE !!! THANKS FOR FINDING THE SINK WHEN HOME DEPOT TOLD ME THAT IT "COULDN'T BE DONE" !!! - I REALLY ENJOYED TALKING WITH YOU AND I'LL FIND ANOTHER REASON TO CALL YOU SOME WAY. THANKS AGAIN. --- BO --- P.S. GOT THE SINK MONDAY AROUND 9:30 - GREAT.

April 2008 Becky, Everyone who has seen sink, or pictures of sink and the process, has had overwhelmingly positive comments. My sister Claire in Louisiana states that she will “copy” my idea and change out just a sink. She has your web and email address. Thank you again for your help. I’ve never had such ongoing support from so far away. Gotta love the internet. Good luck to you………Beth

April 2008 Thanks for your help on this order, PJ. In the last few days, they have been contemplating the soapstone counters for our kitchen and placed the sink in its cabinet for this purpose. It looks beautiful! Everyone is wowed by it! I ended up choosing a Perrin & Rowe brushed nickel bridge faucet to go with it, and it looks stunning. I will email you a photo when it is all finished. I so appreciate your help. Thanks, Jo

September 2007 Hi Becky. I got my Herbeau sink today and it is PERFECT. Thank you so much. I wouldn't have it this quickly if it wasn't for you and the extra work you did to find it!

Thanks so much for trying to find a bridge faucet that will work.. I'm going to let the guys get a little further with the bathroom project and then we'll sit down and figure out which faucet we need. You will be my first stop once we know what we are doing.

I really appreciate all the help you've given me.

Susie

May 2005 Hi PJ, Thanks for the information and the best service around. I would have you on my team anytime!! Many thanks. Elaine

January 2007 PJ, I just wanted to let you know that the utility sink, strainer, and tray all arrived safely. Excellent packing job! Thank you so much for your professional and friendly service. Best, Patti

April 2007 Hi PJ, I wanted to let you know that my sink arrived and I love it ! You were right the brass fixtures are going to look great with it. It will be mid May before my cabinets are due to be installed but I will send you a picture when it is all together. Thanks so much for your help, Eve

June 2007 Dear P.J., We received our sink yesterday. It is truly stunning. Much more beautiful than the pictures. A true work of art. I sat and stared at it for half an hour. We are beyond pleased. And it arrived just a couple of weeks after we placed our order! It will certainly be the centerpiece of our new kitchen. I must confess to a few anxious moments ordering such a high end product online. I would never hesitate to order from you again. The level of customer service you provided was above and beyond. You were always available and helped me so much with all aspects of my order (which included faucets that have not yet been received). I just can't say enough about the beauty and exquisite craftsmanship of the sink or your wonderful company. A mere thank you seems inadequate, but thank you so much......Sincerely, Dave and Lynne

August 2007 Thanks PJ. I also appreciate the phone calls before the order. The info helped a lot in determining how to do the installation and the weight they will support. Randy

May 2007 Shipment has arrived in perfect condition and we are more than pleased! So anxious to now make the remodel, probably won’t be for another 2 months, awaiting the glass tiles. And, yes – I will EM you pictures upon completion. You are a GEM! Your expert assistance is so appreciated. TY, TY, TY! Joy

June 2007 Good Day, This message is for Dino about your employee, P.J. My wife, Patty Champagne, recently bought one of your fine products, a nice sink with LEDs for that special effect which she seems to appreciate very much. (For a man, a sink is a sink). Patty had a hard time finding the “right” faucets and trimming to coordinate the bathroom counter ensemble. P.J. helped her out immensely in locating these items. In addition, I believe P.J. went out of her way to help me find the appropriate sink pipe drain connectors and reduction washers to properly connect the sink to our plumbing. She even provided the part name and item numbers from our local Home Depot store! P.J.’s friendly and special help to us is a credit to your business and speaks highly of your staff and personnel. A big THANKS! to her and to you for providing such top notch service to your customers! Good Job! Steve

September 2007 Thanks so much for the great customer service you've provided, P.J., it's rare these days. Have a good week. Lyn

April 2004 Becky, Last Tuesday I called and ordered a copper basket strainer. It arrived on Fri. I was so surprised at the quick delivery time and delighted with the product. It will look beautiful in my hand-hammered copper apron sink. Thanks for a great product and excellent service. Sincerely, Amy

April 2004 Becky, Thank you for the excellent customer care!! The Hamat faucet I ordered through LHP in October 2001 started leaking, and your representatives made sure that replacement parts were sent to me by the manufacturer. The faucet, with which we have been very happy, is again in working order. In a series of phone calls over the course of a month I have spoken with at least three of your reps; each has been extraordinarily helpful and attentive. I apologize for not recording their names, so that I could thank them personally.

I will continue to wholeheartedly recommend your company to friends,

appreciatively, Jane

THANK YOU FOR REPLACING THE FAN BLADES , I JUST WENT AHEAD AND CHANGED THEM ALL AND IT WAS PERFECT. THANK YOU AGAIN FOR YOUR FAST ACTION IN THIS MATTER , I WILL DEFINITELY DO BUSINESS WITH YOU AGAIN IN THE FUTURE YOU WERE GREAT . SINCERELY DAVE

April Becky-The speed and helpfulness of your response is UNHEARD OF! I will confirm this with Walt and give you a call tomorrow to place the order. Your name and site have been added to my 'Favorites'. Thanks so much for the prompt help.

Peggy

April 2004 Becky, Thank you very much, your slogan is right on target, your customer service excellent!! I love the faucet, am I seeing the picture correctly: a satin chrome or nickel finish with brass spout fittings and handle accents? I think I may just take that, would look cool. Let me know if am correct, Tom

April 2004 Hello Becky, I just wanted you to know that I called the shippers, they scheduled a delivery and were right on time (and very pleasant.) I am very impressed! Thanks for your help. Bill

July 2004 I was compelled to write you after receiving my gorgeous glass sink today! Becky spent a long time with me on the phone over the course of a couple of days. She was patient, knowledgeable and extremely professional. Because of her dedication, I made the perfect purchase! Please thank her on my behalf. Bella

November 2004 Hi Becky, Just writing to say thanks for your help and advise last month...I got my order delivered today...alot sooner than I expected! Look forward to shopping with you again. Thanks again! Zafer.

November 2004 Becky, Wow! What great service! Thank you. David (soon to be a returning customer)!

June 2005Hi, Becky . . .Everything came last night and totally without problem. I tell you our hands were shaking as we were opening the box . . . it's gorgeous!!!! Thank you so much! EXACTLY what we imagined! Let Dino know that he's an amazing craftsman and that we'll treasure his handiwork. Becky, I knew that I'd picked the right company to deal with. If you ever need a testimonial, just let me know. I'll tell anybody about the lengths you folks go to to make sure the "customer is satisfied." And, satisfied we are! Many thanks and many praises, Donna

June 2005 Becky, If every vendor was as good as Luxury Home Products, it would be much
easier to build and remodel. You are all friendly, helpful and knowledgeable. Thank you!! Victor

August 3 Becky, Thank you so much. I would also like to thank you for your courteous and professional help. I have already told several people here about your company as well as you. Your great customer service skills go a long way when it comes to business and you have them down pat! Sincerely, Anna Marie

November 2005 Hi Becky...You provided outstanding service Becky: professional, knowledgeable, and prompt ... please tell your supervisor I said so! Happy Thanksgiving. Bob

December 2005 Oh, Becky! I am so happy with my purchase. I picked up my abalone sink on Friday afternoon. The pictures don't do it justice. It is far more beautiful than your website photos. They worked with me and let me pick out the sink in their warehouse. Very friendly. Thanks for your help! I will buy again through Luxury Home Products.

January 2006 Thanks, Becky! I got the Tai Chi spray! Just in time, as the plumber installed the sink & Tai Chi faucets today, & is there only 1 more day so he can install the spray tomorrow! You are great! I can't believe how fast you sent the products!

Thanks again, pictures will follow soon! Cheers, Maggie

March 2006 Hi, I need this e-mail to get to Becky, she did a lot of work checking on a slate tile called silver sands. She was wonderful and followed up. I am having a hard time getting in contact with her to tell her the status of the inquiry. (I get home to late to call) I cannot convince my husband as of today to spend that amount on the tile of my dreams!! But she did give the best price I could find even with shipping and if I can convince him will be contacting her about it. Please tell her she was wonderful and I really appreciate all her work!! Sincerely Doreen

April 2006 Today was the first time that I have contact your fine organization. And I have spoke to Becky Alderman ,

What a great personality , she was helpful and she helped me making my decision on my bathroom lighting. Becky,

Was great talking to you , wish all the best. Reda

December 2006 Dear Becky, What an utterly delightful surprise ! I called you yesterday and the wall mount faucet is here ! I have never had such speedy service. I am extremely happy with your professionalism and the extraordinary service.

Have a wonderful Christmas and new year.. Usha

January 2007 Hi Becky, Thank you for your effort to find me a PVD faucet. Fortunately (for me) I was able to find a Blanco faucet in a distributor's stock and have ordered it. I was still concerned about matching a Blanco faucet with the Blanco sink which we had previously picked out. I am very impressed with your and luxuryhomeproducts.com's approach to customer service and will be back to you with future needs. Thanks again and regards. John

January 2007 Becky, thank you so much! We absolutely LOVE our sink, and you wouldn't believe the comments we get on it. It was such a pleasure doing business with you, that I will not hesitate to call on you for future needs or recommend you to everyone I know! Thank you again ~ Carolyn

May 2007 Dear Becky, The pulls and knobs from Allied Brass have come, and they are superb. Thank you very much. I appreciate your taking such care with a small order. No good deed goes unpunished, as they say, and I may well come back to you a year from now when we redo another bathroom! Steve

August 2007 Dear Becky: I just want to tell you that dealing with you guys has been one of the best experiences I have had in my many years of construction, remodeling and design. You are always responsive and resolve issues efficiently and to the satisfaction of your customer. Thanks again for your help. Best regards, Jeanne

November 2007 Hi Becky! I just wanted to let you know the shower heads arrived today! The box was much smaller than I anticipated which is great...will make for easier shipping on this end for X-mas! Thanks for such great, prompt service! I can't wait to get ours attached tonight! Will let you know what I think! Kim

March 2008 P.J. -The sink arrived yesterday and it is lovely. I have already applied the vinegar and water and am having a fun time watching the results.. Thank you for your efforts concerning this sink. It has been a pleasure working with you. Kitty

Dianne,

Thank you for your great help. It completed the house. Great product. Looking forward to working with you and Luxury Home Products again. The return phone call to make sure I got the product was great.

Barry B.

Dear PJ,

This note to you is long overdue. We purchased a copper sink with your help, almost a year ago. It was and is as beautiful as we had hoped it would be. My husband and I just love it and so does everyone who sees it! We wanted to send you pictures and we're sorry that hasn't happened yet. We have had the sink installed with a new oil rubbed bronze Hansgrohe faucet, but unfortunately we have not received the matching soap dispenser that was ordered 10 months ago. Deadline after deadline has been missed and Hansgrohe has given us excuse after excuse and our island still has an empty hole. Needless to say, we have delayed taking photos. We are very happy that we took your advise concerning our sink and only wish that we had consulted you about our faucetry. Thank you so very much.

Sincerely, Bob & Diane C.

You are wonderful, Dianne! Thank you for your awesome follow-up. After all this, I may just buy a cabinet piece from the Horchow catalog and be done with it! I'm on-the-road working, and will decide next week what I should do.

I've sent your info to my builder and with any luck, he'll be using your services!!

Thank you again for incredible service - and I'll get back to you next week.

All the best- Sue

Dear PJ.

The sink is delivered. It is gorgeous! I love it. The finish and detail is unbelievable.

Thanks, Tina T.

November 21, 2005

Hi PJ: Thank you very much for all your help. I truly appreciate all the energy and effort you've expounded. You've really done everything to ensure that I got the best sink possible. I am so very very happy with how my bathroom turned out.

Best, Margo

September 19, 2005

You were a pleasure to work with and EXTREMELY helpful. I apologize for the number of follow-up calls. Please forward this email to your manager as he/she should be aware that you are providing exemplary service to your customers.

Thank you again,
Vance S.

Hi Becky:
It's been a long time...I finally purchased a digital camera and wanted to send you a couple of pics of the OuerGlass sink we installed... You may remember it was sort of a nightmare...You and your crew were so helpful, courteous and professional...In the end, we got a sink that's gorgeous...We love it and everyone who visits admires it...The team at OuerGlass was exceptional as well...Please thank them for their assistance. You were informative, patient and always professional and certainly went the extra mile for us! Thanks again. Hope the weather is fairing better in Florida this season as opposed to last summer...

Regards, Bella

April 2005
Hello,

I purchased a wall mount faucet from you last month and was thrilled with your customer service and delivery.
Thank you, M. Lambert-McFadden

Jan, 2005
Dino Rachiele:
I don't know how you interview your employees, but keep it up! With each call to Luxury Home Products, I am more and more impressed (which is very hard to do). I have had total heartache with Herbeau but my luck changed with the fact that Becky Alderman took my issues under her wing and made them her personal goal to sort out and fix. Please understand that this took months of work. Becky never lost sight or determination to make me happy and get me the sink I had in mind. I wanted you to hear first hand about the dedicated employee she is. I presume you know, but the world is lacking "pats on the back" and I hope this brings about one. She went far beyond the call of duty and right to customer loyalty.
Thank you again, B. Romano

12-7-2004

Hello Dino,

Thanks so much for your personal and speedy reply.

Firstly, I must tell you how very impressed I am with your staff, your mission and products, and of course, your service. I have been "shopping" for decades by catalogue, in stores, online and around the world, so I have a tremendous storeroom of knowledge and experience. I am not often impressed. The very best store and supplier I know of is LL Bean and your company now roosts prestigiously alongside their lofty rating in my book!

I'm sure the fire and ice finish is incredible, however, the shipping back process sounds daunting and I don't have the flexibility of time now. When I order another copper sink for the downstairs bathroom (when I finish the basement), I will request it then. (It is possible that your staff mentioned the finish to me at the time of purchase, and I've forgotten.)

Did you design my sink? I want to know you were involved in some way with my gorgeous sink.

Thanks so much! You have built a wonderfully organized, seemingly smoothly-running establishment - you must be very proud.

P. Dumas
Personal Coach
Skye's the Limit
Inspiring people to live with passion!

August 2004
Dear Becky,

Thank you for your speedy and thorough reply. Seeing the configuration at the link you sent (I don't know how I missed that photo at your web site) along with your explanations helped me to understand the various components and grasp that it is pretty much a mix and match idea in terms of shower design (as opposed to either -or).

You make wonderful points regarding the drains, hot water capacity, pressure vs. thermo valves, etc. There are things I NEVER would have thought of and this new insight will be very beneficial when I meet the GC and plumber to determine a plan for the shower fixtures. Of course I will give your company and products first consideration when planning gets underway.

Thank you so very much.

Jean B.

August 2004
Thank you Becky for answering my e-mail so promptly!

I do intend to buy one...........haven't decided which one as yet, but you can believe, I will be "trying" you as soon as I can!!

Bonnie Golden-Lindsey

This first set of E mail messages is a perfect example of why we have very few returns.

8-19-02
Customer: I have an undermount Blanco single "D" bowl and I'm looking for a grid to fit, do you carry one....Bobbie Moore
P.J's Reply: Thank you for your inquiry. Please specify the part number for the Blanco sink that you have, so that I can match the grid strainer...
Customer: I have a ELUH2816 10" deep
P.J.'s Reply: The sink part number you have given us is for an Elkay brand sink. We do not sell Elkay products and the Blanco Grids will not fit in the Elkay sink. If we can be of further assistance to you...

Had this been an online order, it would have been a disappointment to the customer. It would have to be returned. Worse yet, the box may have been thrown away when opening it causing it to not be returnable. All of this was prevented by having one of our professional staff members asking questions! The above situation is why most of our items are not available to order online. We want to talk to you and make sure your purchase is exactly what you want and that it will work for your situation. (You should know that Blanco only has ONE "Single D Bowl" and one grid to fit it, but P.J. didn't take the easy path. She anticipated the potential for an error, asked the additional question, and was correct! She saved this person a significant amount of time and aggravation. This happens at least once or twice every day at L.H.P.! We go the extra mile so you won't have to.)

Hello

I just wanted to thank you for your reply to my email and for the contact information. It is a real treat to find that such service still exists!

You most definitely have "Extraordinary Service" as well as products!!!

I shall certainly remember your company and you will also get my highest recommendation to others.

Sincere thanks,

L. Dunkley

Attention: PJ

I received my painted sink about 10 days ago, and this is the first time I've had the chance to let you know that it is absolutely beautiful! Of course, it is still in the box awaiting installation, so it may not be til after Christmas that it is installed. Thankyou for your help!

Hi Dino,

I just wanted to take the time to Thank You for the beautiful stone vessel sink,,,,,, it's absolutely beautiful....... I'm putting it on a 2" ash slab of wood with a natural edge....... Once the bathroom is complete, I'll send you a picture as it's a phenomenal match!

Louise

I want to take time to thank one of your employees for being so helpful to me over the telephone. Her name is Cheryl, and I couldn't have dealt with a nicer/more helpful customer service rep. Thank you again, Cheryl, and I will be contacting you in the near future to place an order! You know, your first impression of a company is usually formed by the treatment/consideration you get when you speak to someone on the phone. Thanks again, A. Kuehl

Thank you for the excellent customer care!! The Hamat faucet I ordered through LHP in October 2001 started leaking, and your representatives made sure that replacement parts were sent to me by the manufacturer. The faucet, with which we have been very happy, is again in working order. In a series of phone calls over the course of a month I have spoken with at least three of your reps; each has been extraordinarily helpful and attentive. I apologize for not recording their names, so that I could thank them personally.

I will continue to wholeheartedly recommend your company to friends,

appreciatively, J. Pearson

Good Morning,

Recently, I experienced my first visit to your website and purchased a brand new kitchen sink. The sink was sent out immediately; however, when the sink arrived, it was broken during shipping. I immediately called your company and spoke with a lady named PJ. PJ was a true professional on the phone. She listened to my concerns and immediately sent another sink to my residence. But, when the sink arrived for the second time, it was broken during shipping as well. I immediately called PJ thinking I should cancel my purchase altogether. PJ mentioned she had just purchased a new sink; however, the sink was a different brand and model. She immediately emailed me the link for the new sink and we (wife) loved it. My point, PJ could have cancelled the purchase, refunded my credit card, and hung the phone up. In doing so, I would have never done business with your company again. However, PJ responded as a true professional and sales person. Her attitude clearly showed that the customer comes first with Luxury Home Products. There was never an extra expense for me to return the sinks and never an accusal of wrong doing.

I would personally like to thank PJ and your company for all the effort toward making our home improvement a wonderful experience. PJ's professionalism and prompt service has convinced me that Luxury Home Products is in business to, first, satisfy the customer. My point is that I can buy a sink at many different locations; therefore, it's not about the product you sell, but how you sell the product and then, correct imperfections should they occur. Her patience and quick response to our needs was impeccable. I am convinced her attitude and commitment for serving the customer comes first; therefore, I will become a lifelong customer to Luxury Home Products. I guarantee when I make another home product purchase, I will check your website and products first. Thanks for all you have done toward satisfying our home improvement project.

Sincerely,

Dr.J. McDaniel

Follow up email:

Hi PJ,

The new Blanco sink has arrived---And, it is in one piece. We (wife) love it! Thanks for all your efforts in making our home improvement a wonderful experience. Your professionalism and prompt service has convinced me that Luxury Home Products is in business to, first, satisfy the customer.

I received a VERY much appreciated surprise today when answering the doorbell. It was the kitchen fixtures we ordered just last week! I was expecting (sweating out!) a 6 to 8 week delay, but was elated to see them arrive so soon! I've got to tell you, I'm very relieved that you were able to get them here at this time. Our cabinets will be here the 6th of August (also early), so everything is falling so very nicely in place, more quickly than I had anticipated...much to my relief.

My thanks to you and your team of wonderful folks who made this happen! I'll be recommending yours as a choice place to do business to everyone who asks about our fixtures or who even looks like they've an interest in them! :-) I'll also be recommending your store to our local kitchen design folks as well.

Take care,

George

Thanks so much for getting back to me. I will call

you in the morning to order the sink and faucet!! You

have no idea how nice it is to get help from someone.

I really appreciate it!

Pam B.

I recently purchased the Cucina Andrea 1600 faucet in the

brushed nickel. I could not be happier with it. My kitchen remodel like

many projects took longer than expected. But in the end I love the results.

I took a risk on ordering this faucet on-line without ever having seen or

touched the product. It is a very nice quality and the style is just

perfect for my new kitchen. I think that Adam was the young man who

assisted me and he was both pleasant and professional. I would not hesitate

to use your services in the future.

Thanks again,

Karen L. H.

Will do, because I love your product lineup. Thanks

for your attentive response -- it inspires confidence

in your store!

Cheryl,

Thank you for taking my order last Friday. As simple as it may seem, you where nice, courteous, and helpful when I called. The stress of doing a new kitchen was made a lot easier by the great service your company provides. The Blanco sink arrived today as promised and looks beautiful.

Thank you again,

Rob

Hi PJ. Yesterday I received and installed the soap dispenser I ordered from you. You were right, it is a terrific product. Better quality even than I had hoped. Thank you. Regards.

I purchased a 'Classic 1' bathroom faucet in 2000. This was from Fancy Faucets, Lake Forest.

The porcelain top of the drain stopper came off. I cannot screw it back on. Called Fancy Faucets, last week July 25, was told they'd handle the problem. Called again, was told they'd call me back. I want to know what can be done to correct my problem faucet?

(This customer thought we were the manufacturer when emailing - Cheryl took the email, contacted the customer, ordered the replacement part at no charge.) Here is the follow up email from our customer:

Dear Cheryl:

Thank you so much for your help. The Watermark drain top was delivered last week.

Thank you so much, I realize that what you did to help me, was a kindness on your part.

Dolores P.

6-10-03

P. J.

As promised here are the pictures of the onxy lav installed. We love it and have had many compliments.

Barbara G.

6-6-03 To Mona: I can't thank you enough for the help you gave me yesterday in tracking down my new faucet. It was right at my front door when I got home just like you said it would be. Its rare anymore to find a company and people who deliver when they say they will. I'll be sure to pass this information on to everyone I know. Once again, thanks. Pat P.

5-21-03 Adam,

We really appreciate your expert assistance.

Thank you, Marsha

5-2-03 Hello from Soggy California,
I received my stainless bowl yesterday. We installed it right away as it is the only working sink in my home at the moment. It looks just as I imagined. Thanks again for your assistance. Warm Regards, Bernard C.

Thank you for following up on my order, you don't find to many company's today, concerned about customer satisfaction. I am happy to do business with you.

Joe B.

P.J.,

You're awesome! Yes, when we build again in two years we will be back!

Be sure and note our new address: xxxxxxxxxxxxxx

Thanks again. What a breath of fresh air to have someone that actually 'fixes' what they've sold rather than drag their feet and treat you like a criminal.

Do you need the old parts returned?

Thanks,

Chuck

Hi Dino,

Yes, the coffee you sent arrived last week -- and what a sweet little bag
it came in! Thanks you so much. Just to let you know, we love the kitchen
sink & the faucet from your company. Both have been the center of
conversation with may of our friends.

Again, thank you for proving it's fun to shop at Luxury Home Products.

Sincerely,

Leigh Anne C.

4-29-03 Thank you for everything! By the way, you should have seen the packaging on this thing!! They built a crate and then boxed it up real good!!! We are very pleased, Lisa and Mike

5-1-03 Hi Cheryl,

Thanks for all the information you sent me. You are a great help. I really appreciate your quick response to everything I ask for.

Thanks again for your hard work. Your customer service is about the best I have experienced with an online retailer. Johm K.

7-31-02 I've had a very positive experience with your company and I really do appreciate it.

D. Atwood
Falmouth ME 7/31/2002

PJ,

We received the parts and the faucet looks and works like new. It has been so nice dealing with your company. We get so many complements on our faucet. It's just beautiful.

Thanks,

Amy

7-30-2002
Thank you for your prompt reply.
You'll be happy to note that this price is slightly below what purports to be a deeply discounted price elsewhere on the web.
I'll be in touch.
Again, many thanks.
-Lisa

7-30-2002
Dino,

We just unpacked My sink and I'm absolutely thrilled. It's Perfect and I know it will be extremely functional. Being able to customize the Blanco configuration with the Apron front solved a big dilemma between my Husband and I...we both got what we wanted.

It will be several weeks before we will be enjoying the functionability of it, but I just know we're going to love it.

I must admit I was a bit apprehensive regarding the seams where the apron would be attached. It's flawless!

Tell the guys in Pittsburgh, "Great Job"!.

My Husbands from Pittsburgh, we may have to stop by with our personal thanks he next time we're in the area visiting his Parents.

You have been extremely helpful in our sink selection process and I think you have a great thing going with the Custom Sinks.

Thanks Again,

Dee Hurst-Funk

Kountry Kraft

I read all of our email every day - weekends too. This is a copy of one such case.

7-13-02 (Saturday 8:36am)
Hello. I also left a voice message this morning. Please call me as soon as possible. I received my Blanco sink and it has only one hole. The order stated 2 additional hold drillings A and C location.

I have contractors scheduled for installation of counter and sink next week and I am very disappointed and concerned. Please help.

7-13-02 (Saturday 10:32am)
Hello,

I generally read email every day, even when we are closed - looking for email such as yours. Do not worry, we will make sure you get the new sink in time and will take care of getting the one you have returned. I am sorry for the inconvenience. You will be contacted Monday morning.

Thank you,

7-16-02 (Tuesday 7:01pm) Dino, wanted to let you know that I received the replacement order today. Thank you very much for the excellent follow through. I was contacted early Monday morning. It is reassuring to know that there are other business people who follow through on promises.

Sheila

7-3-02
Dear PJ,

Thank you so much for dedicating the time to find me what I wanted and what the client can afford. It was really special to find someone who knows what they're doing and cares about excellence.

Kitty

Thank you, P.J. Your willingness to accommodate my return has been great - a
true reflection of your company's customer service philosophy. I do appreciate it.
Sincerely,
Kathy Bauman

HI!! I LOVED WORKING WITH P.J. YESTERDAY...ALL 11 FANS ARE NOW ORDERED!!!
L. Katz

Hi,
Just wanted to let you know the faucets arrived today (Friday). They are as beautiful as the
pictures you have on the net. Thanks for all your help keeping after them. Tell your customers it's worth the wait!
Thanks again,
Sheila Hanson

Dino,

Thanks for going out of your way on a holiday to take care of this sale.

Your sink is now here. It's one of the most elegant designs I've ever seen: inventive, beautiful, perfectly functional. Congratulations on some very nice work.

Hi , could you tell me how much the Herbeau 4306.59 Gironde Rectangular sink in weathered copper is? By the way I bought a green granite sink from you a few months ago. It is BEAUTIFUL !!!!! Much prettier than I thought it would be by the picture. Thanks, Meredith

Dear PJ,
I just had to write and thank you for a pleasant experience from start to finish. Your knowledge and pleasant manner are wonderful. The products arrived ahead of schedule. The quality and workmanship far exceeded any of my expectations. My contractor was totally impressed too! Thanks again. R. Ambrosio, NY 8-28-02

8-27-02

Cheryl,

Thanks so much! I'm delighted that you were able to resolve this for me SO quickly! I did a "Google" search yesterday in hopes that I would find a solution and in less than 24 hours I have the problem solved. This restores my faith in customer service!

Take care.
J. Noonan

Wow! Thanks so much for your incredibly quick response! I'm so glad I found you!
L. Richardson

Thank you Adam for your response... I now understand and will take the time
to ask for price quotes.
C

Dave,

Got it. I will check and get back to you. Thanks for helping me on the Saturday of a long weekend!

Rob

9-25-01

Hi Hope, just a quick note to send a BIG Thank you!

faucet came yesterday, it is just so beautiful! Thanks for all your help and guidance, it made all the difference.

best wishes,

Christine & Jason E

Subject: Hamat Faucet

Hell-o Dino,

WOW...how refreshing, you are definitely a company that is a pleasure to deal with.

I am in a retail design showroom and I appreciate good service, I tell my clients that anyone

can sell you, but service is the most important...You sure do live up to that rule.

Thank you so much, and YES, Cheryl is and was a delight to work with. She helped me decide

on the faucet that was best for me...I do love it. I just have the concern that I mentioned in my

note. Have a good Sunday evening and I look forward to hearing from you.

Thank you again for the quick response.

Jan L.

I am writing this memo to personally thank you and your company for the quick response to my faucet problem. The replacement head was received today and works just fine. If and when I am in the market for another faucet I will immediately consider your products since service is as important as the beauty and functionality of your products. Again, many thanks. Bert B.

9-10-01

Hi Hope:
Just wanted to let you know that I received the faucet and that I am happy
with it.
Thank you for your efforts in following up on the order to get it to me as
quickly as possible.
Todd L

8-10-01

Thank you so much for getting the 2 Concinnity faucets I ordered from your "Members Only" website to me so quickly. They're absolutely beautiful! Your customer service is the best I've seen in a long time. Keep up the great work!

click photo for larger image
Photo of Granite pedestal with granite sink from Stone Forest
6-25-01
PJ,
Thought you would like this picture.The sunflowers are from my garden
later,
tom c

7-21-01

Wonderful site. Thanks for your honesty.

7-19-01

Hi Dino,

Just wanted to thank you for how quickly my order arrived. The faucet that you thought would take two weeks took about four days to arrive. And the sink arrived just as expected. Everything is absolutely gorgeous. Thank you for a wonderful internet purchase experience!

Jane L

Dear Dino or President
I just want to say thank you to your company for assisting me in the purchase of my iron stands. Your employee Jeanille was the best. She was alwayscourteous and returned all of my calls. When I ordered the second stand, andwas surprised to find that it was not of the caliber of the first, Jeanille investigated and learned that the company making them had changed the material. This second stand was inferior to the original. She arranged for another to be sent to me in record time. I would like to say thank you again for your service, your wonderful web site and I will continue to look formore items to purchase. Please keep up the good work. PS Everyone loves
that stand. The granite company begged me to tell them where I bought it. I told them. Sincerely Alfreida L

5-23-01

Cheryl,

I received the faucet, sprayer and soap dispenser, today. They are awesome!! The finish is beautiful and they look terrific on my Labrador granite. I am so pleased! I will send you a digital photo after the installation next week.
Thanks again for your help.

Lynn B

Dallas

click photo for larger image

May 21, 2001

Dino,

I am writing to let you know that I continue to be a satisfied customer.
You supplied all my Diamond kitchen
cabinets, Blanco sink, Hamat faucet, and Hamat soap dispenser 1 1/2 years
ago. Everything looks and works
great. Recently my soap dispenser was broken by a guest in my home and
within 24-hours of calling you Hamat had
called me and a replacement part was in the mail.

I also referred a friend of mine from Marin County, CA who ordered her maple
kitchen cabinets from you. They
look great!

Thanks again for the great service. Please feel free to share this in your
Letters and Photos section.

Tom
Pleasanton, CA

Jeanille,

I just wanted to let you know that we are VERY happy with our new Concinnity
faucet! I think I actually like it even better than the one we originally
chose. My husband was thrilled when it came. He installed it 2 nights ago.

Thank you for the great find and for the wonderful customer service you
ALWAYS gave me!

I hope to do business with you again. (We will likely be replacing all the
faucets/showerheads in our master bath in the near future.)

Thanks again!

Mia P.

Dino-
Sorry this has taken me so long to write, I trust it is not too late. I wanted to thank you for the incredible job you are doing with your business. We received two cabinets one of which was damaged. We did not review the merchandise in the presence of the shippers and I honestly thought I was going to have a tough time getting compensated for the damages. Well, you absolutely and unconditionally blew me away. Having said that one of the cabinets was damaged, I was expecting a grueling list of questions. Instead you said "we will ship another piece immediately" and I was left in total shock. Words do not begin to express how refreshing it was to be treated this way. I have told many others about Winstar - Luxury Home Products and will continue to do so. Your prices were much less than the warehouse home centers here and your delivery time was about one third of theirs. Thanks again for a great experience. The cabinets look great, I am a lifetime customer.

Sincerely, Peter Opsahl

We've used the Blanco Supreme sink long enough now to know I like it as much as I thought I would. I've scrubbed pots and watered plants and cooked for guests, and the sink is wonderful. It is risky to buy this kind of a product sight unseen and have it shipped from an unknown company in Florida. The sink itself was the very devil to get pulled down tightly. Thank you for your support through the ordering and installation process and for referring us directly to Blanco. They also were very helpful. I talked a couple times to Denise, and the support was great. In the installation process we stripped the screw in one of the clips and she sent us a new set in case we have future problems.
This is just a Thank You for your honesty and courtesy and support and to report the fine courtesy and support of Blanco.
Sincerely, Kay G

Dino,

Thanks for your reply I will be home tomorrow and call. Your offering your
home number only validates your wonderful business ethic...thanks...Gail, talk to you soon..

We received our granite sink and countertop yesterday and it is GORGEOUS, even in the crate!!!. You have been very helpful throughout this entire
process of our home remodeling project and I am grateful that we found your website. As you know PJ, our project has not gone as smoothly as one would expect but you have been the one who has helped me to keep looking on thebright side. Your knowledge of plumbing has helped me make the right decision of choosing the right products, in addition to getting more than I ever expected for a fraction of the cost. I was a bit apprehensive of doing this on a long distance basis, but you have proven it can be done and DONE RIGHT!!! You definitely come with high recommendations. I will follow up with pictures of the finished kitchen and bath so you can see what your hard work has resulted in. Thank you for a job well done!!!

Sincerely,

Deane and Sheryl P.

Dear PJ and Dino,

Many, many thanks for all your help last month with my selection of the undermount single bowl Blanco Silicron sink in biscuit. It has been installed in my Silestone counter, and IT IS BEAUTIFUL!!! I love the finish, the shape, the size, the depth, and how easy it is to clean. I am so thankful that my research led me to your product because anything else would have meant compromising on some important feature.

I wish you continued success with your company. Yours is among the VERY BEST in customer service (and unending patience!) I have dealt with.

Sincerely,

Robyn O.

We've used the Blanco Supreme sink long enough now to know I like it
as much as I thought I would. I've scrubbed pots and watered plants and cooked for guests,
and the sink is wonderful. It is risky to buy this kind of a product sight unseen and have it shipped from an unknown
company in Florida. The sink itself was the very devil to get pulled
down tightly. Thank you for your support through the ordering and
installation process and for referring us directly to
Blanco. They also were very helpful. I talked a couple times to
Denise, and the support was great. In the installation process we
stripped the screw in one of the clips and she sent us a new set in
case we have future problems.
This is just a Thank You for your honesty and courtesy and support and
to report the fine courtesy and support of Blanco.
Sincerely, Kay G.

Hi Dino:

Just wanted to let you know that the cabinets were just delivered to my house yesterday. They are absolutely gorgeous!! Everything was completely as ordered. I am very satisfied!! Thank you so much for your assistance in making this major purchase. I will definitely be recommending you to others.

Thanks Again,

Lisa G. F. AGANA, GUAM

Thanks, picture doesn't do it justice. Fred T. (Concinnity Williamsburg with solid metal sidespray)

Dino, the new web page looks great!! MUCH more thorough than any other I
had found when looking! Thanks again for all of your great help yesterday. You've been a joy to work with! You know, after this ordeal you might be able to consider a job moonlighting as a private investigator!! Great job finding the right faucet!

Dino,

The kitchen is now complete and looks better than I ever imagined!! I absolutely love the Whitehaus faucet and so does my husband Mark! In fact, when people
come over to see the kitchen transformation, he directs their attention to
the faucet..."And look at this faucet, isn't that the greatest thing you've
ever seen...it's like a work of art...!"

Hello Dino! Some friends sent this photo of our youngest daughter and me and thought I'd send it on to you! Now you have a face to go with "Iowa."

(photo used with permission)
K. H. Clear Lake, Iowa

(picture of my faucet in my new kitchen) ***Concinnity Mount Vernon with metal side-spray and Point of use faucet***

Dear Dino and Cathy:

Thank you so much for all your help regarding the purchase of my Whitehaus stainless steel sink and the Whitehaus WHKTSL200 faucet with sprayer and separate soap dispenser. I know it took me awhile to decide, but it was worth it!

It is very difficult to envision how a product will look in your home versus on the web. Truthfully, I was afraid the product would not look as high quality as it does in the picture. I was wrong!!! The products actually look more expensive than they were. Even my contractor was impressed.

Thank you again for your time and honest input about each product. I have and will continue to spread the good word about Winstar!

With Much Appreciation,

Tara O (Rockford, Illinois)

Hey Dino,

Here are a few photos of our finally finished bathroom. If only plumbers, tilers, contractors, etc. knew what they were doing and did it as quickly as you guys can. Thanks for your great service and great prices.

Michael and Kendall, Md

Well, the cabinets are 90% installed and they look FANTASTIC! We couldn't be
happier with the look and quality. As promised I will send photos of the "before" and "after".

Jody Mason

Dino,

Just got the kitchen together. Looks great and the Little Butler by Franke is superb. The faucet and sink are great. Appreciate your help and shipping suggestions.

Philip Girling

I just wanted to take minute to tell you how wonderful your web site is! Everything is so easy to find and has a lot of information. Thank you for providing a wonderful service. Shortly, I will be calling to check out your prices!

Thanks!

Sherry A.

Fort Lauderdale, Florida

Hello Dino,

Our Order: Blanco sink, 150-884 Self rimming Blanco supreme with the 900 Franke Strainer/drain assembly.

Arrived Monday 8/23/99. Arrived in good shape with no problems. Well pleased with the product.

Thanks

Bruce Stuart

Dear Staff at Luxury Home Products,

I just wanted to tell you how very much I appreciated all the help
that P.J. gave me on the phone Friday. She was definitely the highlight
of my month. Since your staff is the main link to your company, they are
your first and often only impression of your company to your customers.
I have to say I'd be very proud having P.J. work for my company. She was
very knowledgeable and extremely helpful and was never annoyed at my many
questions and requests for HELP!!!!

Keep up the good work. We may be starting an entire house project soon
and if Luxury Home Products can get us what we need, you can bet I'll be on the phone
endlessly with P.J. :)

Thanks so much. What a great experience. Restored my faith in humanity
and in my work.

Sincerely,

Annette P. Bricca
Annette Bricca Design Studio
Interior & Architecture

Hi Dino,

Thanks for helping us get our kitchen remodeled (Order #9397). My wife and me have installed the Riviera Collection cabinets now and not only do they look beautiful, but also I'm impressed on how well built they are. Before I placed my order with you, I received at least 6 or 7 competitive quotes from local dealers, home improvement centers and other websites for cabinets with the same specifications and features. Your quote was at least 10 % to 30 % lower, plus I did not have to pay sales tax (8.25 % in CA) or substantial shipping fees. At first, I was a little skeptical about ordering on the Internet, but feel much more comfortable after dealing with LHP.
I will recommend LHP to my friends and associates who are remodeling or in need of kitchen and bath supplies. Please post this note on your website if you wish and use my name as a reference.

Sincerely, Dave Shearer (CA)

Thank you for a GREAT WEBSITE! And thank you for the ez lotto ticket.

I'll be ordering soon.

Clyden F.
Austin, TX

I want to thank you folks for the excellent service. Our local supplier failed to come through with the right Grohe faucet on time. I called you and had it in my hands less than 24 hours later and saved money to boot!

Wish I found you sooner, but will definitely keep your number for the rest of our remodeling!

Thanks and regards,

Steve Boylston, Mass

Hello Dino,

We wanted to let you know how very much we love our newly installed Whitehaus faucet and the sink! Just perfect, and you really made our purchase a pleasure! We also received your father's CD - have listed to it many times and enjoyed it. Please stay in touch with us - spring is finally upon us here in Vermont.

Take care and all the best,

Lucas and Christine - Vermont

Dino, thanks for the work you did for us on our Diamond Cabinet purchase, invoice number 9235, dated March 4, 1999. We did the installation ourselves and they came out great. We like them a lot and we are very happy. We've talked up your web site with family and friends. We hope you get some follow up business. To complete the job we need a few additional pieces of molding. See the items below and let me know if you need any additional information to place the order.

Al E. Edgewood, Washington

Hi Cathy and Dino:

We meant to get back in touch with you sooner, but things have just been so darn harried with trying to get our downstairs renovation done, and with work (I was just in Germany for a 4 day trip that was put together at the last minute).

Anyway, we wanted to let you know how much we appreciated your having done "whatever it took" to get the sink and faucet to the stone fabricators on time. As Cathy must remember, we were kind of distraught when we called back the day after we ordered and found that the sink had not gone out. Your making sure the sink went out, and went out next day air, was much appreciated. It was particularly nice to not have to even mention getting this done. The service you guys provided was a very welcome change of pace from what we've experienced throughout our whole renovation process.

Our contractors finally got the stone guys in, had the countertops put in, and then they put in the sink and faucet. The sink and faucet are beautiful. And Cathy was exactly right that the Franke strainer basket was the way to go.

Chetan, S

Dear Cathy,

Just wanted to let you know how wonderful your company and it's service is. We have dealt with other companies over the Internet and none are as personable and helpful as yours. Additionally, you have excellent products that simply look fantastic in our new home. Thanks again for your help!

Dr. Guleria

Dear Dino,

I received my Whitehaus sink today. It looks gorgeous and it came so quickly. Wow! I'm now a believer in Web shopping. I'm still mulling over faucet options, but when I decide, I'm purchasing though you guys. Very impressive! Debbie

Cathy/Dino,

The Blanco sink arrived yesterday, Thursday. We'll take it over to the granite place today. We also need the hole dimensions of the Grohe faucet and Franke soap and Franke Little Butler. Thanks. It is great that the first piece arrived just as you said it would! It looks great.

Scott

Dear Cathy,

Just received our brass faucet , with sink basket--its beautiful, love the sink also. Thanks for the quick service. (Kathy Deerfield, New Jersey)

"Dear Dino, The Franke came yesterday, and we're completely
delighted. Here's a testimonial for your web page...You can feel free to refer people to us directly, although we would rather not have our last names on the net.

Testimonial:
Thank you. Thank you. Thank you. You saved us a substantial amount of money and were a delight to deal with. We were a bit nervous about buying over the internet, but when our gorgeous Franke faucet and Blanco sink appeared all doubts vanished. (Norman K. and Richard W. Syracuse N.Y.)"

A glowing testimonial 4 U

Hi Dino,
I received my Whitehaus fireclay sink in perfect condition, thank you. May I also say that I've never encountered the kind of terrific customer service I received from you and Cathy. How nice to be treated like a real human being! I truly appreciate the lengths you both went to in order to help me find what I wanted. And it was so easy to order online! Thanks
again for a pleasant shopping experience (a phrase that's usually an
oxymoron!).

Best,
LeAnn Z. Yarmouthport, Mass

(if a new customer needs a first-hand reference, they may e-mail)

Dear Mr. Rachiele,

Thank you to you and your staff for helping my wife, Maureen, in
acquiring a great sink and faucet for our kitchen remodeling project.

Thanks for all your help.

Yours very truly,
Jim H. Illinois

"Dino, you are terrific! Your company is very efficient and you saved the day by getting my sink here exactly when you said it would be here. I am very impressed. You will be hearing much more from us in the future with more orders." (J. Sanders, San Francisco, California)

I appreciate your quick response to our needs, and you can rest assured that I will recommend your company to all of my friends and associates who are remodeling or in need of home improvement supplies.

Sincerely,
Daniel T. Scottsbluff, Nebraska

Aloha Dino,
Thank you for the prompt service in having my kitchen faucet delivered
as promised in two days. When I contacted the factory to find a retailer to sell
the faucet I wanted, they put me onto local suppliers in my area (Honolulu).
When I contacted them, the ones that did bother to get back to me told me it
would take 2-weeks for delivery and I would have to go to them to order it.
Am I glad I took the time to search the web to find you. You got the product
to me in two days, I didn't even have to leave my office, and you saved me
money. That is the way to do business!

Much aloha and thank you.

Joe G. Honolulu, Hawaii

Dino: The sinks and faucets have arrived as you promised. Everything is
terrific. This was my first purchase on the internet and I was skeptical.
I'll recommend you to my friends, my kitchen designer, contractor, plumber,
etc. Thanks. John (an Orlando, FL Attorney)

"You were $500 under our lowest bid and we got better service from you than our local dealer… We love the cabinets. You can have anyone call us in case you have someone that is a bit nervous buying over the Internet." (Peggy.S. Maine)

Dino,
The sink arrived on Tuesday and the cabinet installers are here today. Perfect timing. Thanks again for your help, great price, and prompt service.
(Mary T. Nebraska)

Dino,

Greeting from MADISON Wisconsin! Hope all is well in Florida for you. Believe it or not, that house I'm building is NOT complete yet (pushing EIGHT months!). But getting VERY close . . .

Accordingly, I'm ready to get the remainder plumbing fixtures. Actually, I'll need them ASAP---the plumber is ready to "set fixtures".

The whirlpool tub that I ordered from you came without a "hitch", so I'm a little less apprehensive to order these fixtures "long distance". However, I know that some of these items are pretty heavy, so I'm hoping that shipping charges don't throw the pricing up too much.

Thanks for your assistance, Dino.

PAUL V. Madison, Wisconsin

Feb 1998 Kudos on the great write up that you received in the Kitchen & Bath Design
News magazine. I love the attitude of your organization.

Gary F., North Carolina

Feb 1998 "I’m referring you to all of my friends..." Karen.S. (Anchorage, Alaska) We have already sent cabinetry to one of Karen's friends - Thanks Karen!

Jan 1998 "I was very skeptical about buying over the Internet. Thank you for taking the time to give me some references. You were given a glowing report! By the way, you saved me over $200 on my small order. Thank you very much" (Rosa M. Dallas, Texas)

Dec 1997 "I saved 30% on my sink and faucet package and did it from my office, you can use me as a reference anytime." (Mario. Chicago, IL)

Dec 1997 "You are right, this is the most magnificent faucet - I sure appreciate your help" (Barbara C. Hartfort, Arkansas) (Speaking of her Mount Vernon faucet from Concinnity)

Dec 1997 "Many thanks, Dino. I appreciate your excellent follow-up and responsiveness. I'll call you when we're ready for more!

Thanks, again!" (Roy S. Boston, Mass)

October 1997 Very seldom am I ever impressed - but I'M IMPRESSED! (Mary W. Pittsburgh, PA)

October 1997 You make things easy, and I appreciate it. (Robin P. Greensboro, North Carolina)

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