Frequently Asked Questions - Buying Online:
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What is the safest way to make a purchase online? According to MasterCard,
the safest way is to give your card number over the phone to the vendor. Here is a link to
their site so you can read about their advise.
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Luxury Home Products' Safe Shopping Guarantee
- We guarantee that every transaction you make with us will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of
giving us your credit card information.
- Under the Federal Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges on your account. If your bank does hold
you liable for any of this $50.00, Luxury Home Products will cover the entire liability for you, up to the full $50.00.
Luxury Home Products will only cover this liability if the
unauthorized use of your credit card resulted through no fault of your own from purchases made with
Luxury Home Products.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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I have heard about problems ordering online, what protections do I have? Your
credit card company will likely tell you that they will credit your card in full if you do not receive what you ordered and the vendor will not make good on the
sale. Credit card purchases are the safest way to purchase over the Internet. A check, for example, offers you no protection. If a vendor receives your check and
does not perform, you can do little, especially if you are out of State. We urge you to be cautious when purchasing online. Know who you are dealing with, ask for
referrals and never give your credit card by email or on a NON secure site.
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Why purchase through
Luxury Home Products? The Internet is our main business. It
is not a sideline for us. We have trained staff answering phones from 8am to
6pm Monday through Friday. You can find the answers to important
questions immediately. We have the largest selection of luxury products on the Internet. You can find what you want - all in one place! Most of our items are stock
items. We can ship to you same day or next day on many products. We are not order takers, we are trained service
advisors and designers, able to assist you with your
selections. You have a personal shopper when you call Luxury
Home Products. We can offer "best buy" ideas, as well as warn you about potential problematic products. When you are purchasing products of this quality and
complexity you should have personalized immediate service.
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How long has
Luxury
Home Products been in business? Luxury Home Products has been in business
since 1992.
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Frequently Asked Questions - Plumbing items:
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How long
has Luxury Home Products been selling on the Internet? We began online
in late 1997. We were the first online plumbing and cabinetry company in
the US.
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Why purchase plumbing items from
Luxury Home Products? There are several reasons. First, we will save you
time and money. You can shop for thousands of items at your convenience. You would have to go to at least 5 to 10 stores to find the selection of products we have. Secondly,
our site has large, clear photos, unlike most. Thirdly, we can help you make selections. You might be unsure if one type of faucet will work with a particular sink.
We can answer your questions. No more hunting down sales people in stores, no more waiting in line once you finally find a salesperson, and no more lugging huge
sinks (or whatever) in your car. Your transaction can take place from your home, your office, or your
hotel room! Let's face it, time is money. We save you time and we discount our products. It doesn't get any better!
Lastly, you become a lifetime customer. No more hunting for paperwork for
warranty issues, no more calling manufacturers and getting the runaround.
We handle all of your warranty issues for you. We keep all of your records
for you. We also have a very generous return policy. Ask our staff when
you call or email.
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Why does
Luxury Home Products require us to call in to get prices? There are two reasons. The first is simple.
Many of our manufacturers have required that we do not post prices on the net. (even
retail prices, as some choose to sell at higher prices)
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We understand the convenience of having pricing shown with the products. Prices fluctuate based on many criteria. We shop our
products to get you the very best price. Often we can bundle a purchase and get you a better price. Online pricing can not reflect these added benefits to
you. We want you to have the very best prices on your purchases.
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Automated systems have to figure freight as a separate item or include it in the sale price. The only way to do this is to use
inflated freight costs (to make sure the company does not loose money on shipping, to Alaska, for example.) Some do not even show a freight cost until you are
near the end of the ordering process. We base freight on the exact shipping situation. Our freight costs can be as much as 60% lower than our competitors.
We hope our fantastic pricing and service will compensate for the inconvenience.
Secondly, and most importantly - we catch countless ordering errors. Online ordering is difficult, to say the least. When you order online, you do not know if a
product is in stock, and you may not know if you are ordering the appropriate product for your situation. Certain style faucets will not work with certain
style sinks. If you order incorrectly you will likely have to pay stiff restocking charges and will have to wait for the correct product to arrive. We have an
educated staff that will assist you with your orders. We catch at least one order a day that would have been ordered incorrectly if it had been ordered online
without our assistance. Here are some common errors. 1. Ordering a self rimming sink without specifying hole drilling. 2. Ordering a heavy faucet with a 20 gauge
sink. 3. Ordering an undermount sink that will not fit the cabinet opening. We can not guarantee we will catch all of the mistakes, but we sure catch quite a few.
Our customers have told us that we have saved the day many times!
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What happens if I get a product that is damaged? If you receive a faucet or sink that
is damaged, just call us as soon as you can. We will generally send another right out to you. We will then issue a return goods authorization with a call tag from
UPS to pick up the damaged item. This process should take about 5 minutes. You do not have to leave your home. UPS will pick up at your door. How's that for
convenient? If you purchased locally, you would have to lug the item back to the store, wait in line, etc. Can you say inconvenient?
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What happens if there is something wrong with a product that I order? Just call us
toll free. We will handle the warranty issue for you. Likely, a new product will be shipped right out, and a call tag will be issued for the pick up of the
faulty item.
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I need to see a better picture before I order, can I? We can re-scan a photo at a
higher resolution, enlarge the picture and email or post a web page for you. Just ask!
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407-880-6906
Toll free 1-888-880-9469
(9am-4pm EST)
